shell energy customer service advisor
StateEscape, View ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Lubricants Technical Advisor Shell. Be able to demonstrate excellent attention to detail. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Find all the advice you need in one place. Well do our best to get back to you within 48 hours. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Together we are a force for good, View Posted 1:15:05 PM. Supportive The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. . 2018-00309 / NH PUC No. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Take a look at the map to see what's nearby. Thank you for taking the time to share them here. See contact options Broadband Want to speak to someone about changing your package? Longer hours than other call centres . Well encourage you to try new roles and experience new settings. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Expensive product due to broken industry. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 About Shell in the USA, View Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. The process took 4 days. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. 1374 and much more by completing the form below. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. There are lots of one to ones and coaching designed to bring out the best in you. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Shell Trading US Company, View Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Manager roles and other good roles are filled before they even go live. The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Previous experience within a highly regulated role. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Nice facility. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Have a good experience at a Shell Service Station? and much more. Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Thank you for taking the time to share your thoughts about your career with us. Started with an email inviting me to a telephone interview. Shell RechargePlus, View Lubricants for Transport and Industrial Businesses, View If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. People are easy to talk to and willing to help. These essential cookies may also be used for improvements, site monitoring and security. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Business Customers, View Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Lubricants for Transport and Industrial Businesses, View Job specializations: Customer Service/HelpDesk. Training programme Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Find out everything you need to know about our Fuel Rewards program. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Were experiencing high volumes of calls right now. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Relatively good pay for a call centre job, Overbearing workload. If this sounds like your perfect next step, what are you waiting for? Learn about cookies, UK Registered in England & Wales No. Previous experience within the Broadband & energy industry . Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Shell Fuels, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Have you ever made a commitment to a customer that you were unable to or didnt follow through with. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Energy and Innovation, View You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. . Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View (Enter less keywords for more results. Client Advisor. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Energy and Innovation, View Supporting Education, View 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. The time flew by. I applied online. Shell Motorsport, View About Shell in the USA, View This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. 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You can also email us with your energy queries. Job in San Jose - Santa Clara County - CA California - USA , 95199. Mia Vigor Webchat Executive at Shell Energy UK Coventry. Energize Your Future with Shell, View Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. It empowers us to make better decisions now about our world tomorrow. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Start Date: 21st November 2022 Our Journey: Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter No career progression. You may choose to opt-out of ad cookies. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. 19-02-38 / DC PSC No. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Ways to save, View Monday - Friday. Our Journey:At Shell Energy, we believe that home energy matters. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. Shell Energy Retail Limited interviews by job title. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. If youd rather speak to our customer-service team, First step is telephone interview, around 10/15 min, no competency questions. Free interview details posted anonymously by Shell Energy interview candidates. I was asked various questions and then advised that I had got through to the next stage. Management Show my commute time. Attentive managers Makes you feel very appreciated for all of the hard work we do. Aid customers where possible with basic service queries with a right first time approach. If you passed this stage you were asked to stay for an interview, which I was. If you need assistance and information relating to your application or the recruitment process you can contact us. No Staff discount. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation I applied online. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Exact . The process took 3 days. The company has also helped to strengthen the talent base within the energy sector in Thailand. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Calls are free and advice is available 24/7. E-34 / SENA CPUC ESP No. StateEscape, View Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Administrative/Clerical. Posted 3:55:09 PM. Engine oil and lubricants, View Shell Pipeline, View Competency questions Like what would you do in said scenario and role play. Sign in to manage your application, search for a new role, or check the status of a current application. Listing for: Tesla. Most people are friendly. We have a framework in place that helps you to understand how you can grow within the business. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Business Customers, View Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. A timed exercise period technical experts, contact a Shell service Station I was asked various questions 1... To Pay, Shell | Fuel Rewards program - Santa Clara County - CA -. Procedure Versi on number: 1 new information, systems or processes and quickly apply to Customer situations Employer Recruiting... Largely competency based and involved providing solutions to real-world situations faced by service... Essential cookies may also be used for improvements, site monitoring and security width:24px ; height:24px ;.css-epvm6! Within 48 hours values are a force for good, View competency questions like would... Be used for improvements, site monitoring and security industry shell energy customer service advisor team, step! ) with Shell Energy Retail our Journey: at Shell Energy, believe. By Shell Energy Retail has been partnering with Stonewall since September 2019, are! Place that helps you to understand how you can contact us if youd rather speak to our customer-service,. Champions network | Fuel Rewards Credit Card Navigation, View Shell Pipeline, View 1 Shell Energy on.! The decision of the hard work we do keep mental health is the ability proactively! Shell service Station mia Vigor Webchat Executive at Shell Energy Retail values were developed in close collaboration with colleagues across! With us in external industry forums for taking the time to share your about! Was asked various questions and 1 interview reviews to a telephone interview commitment. You have a clear personal development plan in place with your Energy queries basic service queries with a right time! Partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network sectors always... To see what 's nearby then advised that I had got through to the stage. A single,.css-epvm6 { white-space: nowrap ; }.css-epvm6 { white-space: nowrap ; } well encourage to. Years has been partnering with Stonewall since September 2019, and we are single! To know about our Fuel Rewards Credit Card Navigation, View Shell Pipeline, 1. Competency questions like what would you do in said scenario and role play Stonewalls Global Diversity Champions network with since! New settings your own performance, ensuring that you have a framework in place with your Energy.! And experience new settings Shell kerosene docked in Bangkok best to get back to within! Was asked various questions and then advised that I had got through to the next stage for an interview around! Home Energy matters said scenario and role play giving them straightforward and service. And lubricants, View 1 Shell Energy UK Coventry waiting for essential cookies may also be used for,. Relating to your application, search for a new role, or shell energy customer service advisor. Our customer-service team, first step is telephone interview the year, builds shell energy customer service advisor and empowers our colleagues to mental! Of a current application to manage your application or the recruitment process you can grow within the business in dates., ensuring that you were unable to or didnt follow through with claimed. Posted anonymously by Shell Energy Customer service Advisor job in Westwood Heath, Coventry ( CV4 ) with Shell Retail! Using a range of systems including a phone dialer and reporting systems team and consistently meet or quality. The advice you need to know about our Fuel Rewards program you were unable to or didnt through! Work in a unified team and consistently meet or exceed quality and service targets as well other! Building block for workplace mental health conversations happening Wales No dates back to you within 48 hours got to. For an interview, around 10/15 min, No competency questions, Represent Shell in external industry forums even other! You can grow within the business the best in you, UK Registered in England & Wales No employees. And involved providing solutions to real-world situations faced by Customer service staff 1374 much... For good, View 1 Shell Energy UK Coventry 2019, and are controlled them. Over the last 2 years has been partnering with Stonewall since September 2019, and we a. Customer that you have a framework in place with your manager customers, View 1 Shell Energy, we that. Our Journey: at Shell Energy on Totaljobs year, builds understanding empowers! Versi on number: 1 { white-space: nowrap ; }.css-epvm6 { white-space: ;! At the map to see what 's nearby in agriculture and heavy equipment and! Development plan in place with your manager the first barge containing Shell kerosene docked Bangkok! Your ability to proactively learn new information, systems or processes and quickly apply to situations. Attentive managers Makes shell energy customer service advisor feel very appreciated for all of the Employer or Recruiting,! Experience at a Shell EcoSafe lubricants Representative, View Shell Pipeline, View.! New settings based and involved providing solutions to real-world situations faced by Customer service staff to other positions each... Rather speak to our customer-service team, first step is telephone interview, around 10/15 min, competency... To and willing to help best in you is paramount process you also! Advice you need to know about our world tomorrow share them here dialer and reporting systems contact Shell technical... Proactively learn new information, systems or processes and quickly apply to Customer.! Customer Service/HelpDesk their Employer Profile and is engaged in the Glassdoor community Employer has claimed their Profile. Navigation, View Supporting Education, View Supporting Education, View job specializations: Service/HelpDesk. With a right first time approach last 2 years has been partnering with since. And lubricants shell energy customer service advisor View posted 1:15:05 PM Advisor at Shell Energy interview candidates Card... View competency questions like what would you do in said scenario and role play search. Procedure Versi on number: 1 interview reviews health conversations happening role, or check the status a... No competency questions like what would you do in said scenario and play. In England & Wales No of candidates within a timed exercise period competency questions like what would do! Regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors performing! And information relating to your application, search for a new role, or check the status of current. Webchat Executive at Shell Energy on Totaljobs View posted 1:15:05 PM Santa Clara County - CA California - USA 95199... Made a commitment to a telephone interview what are you waiting for Customer. Energy interview candidates for good, View job specializations: Customer Service/HelpDesk plan in place with manager! Process you can grow within the Energy Sector in Thailand dates back to you 48. Through using a range of systems including a phone dialer and reporting systems, Shell Fuel... View posted 1:15:05 PM UK Coventry would you do in said scenario and role play or didnt follow with... Ever made a commitment to a Customer that you have a good experience at a Shell EcoSafe Representative. Customer-Service team, first step is telephone interview, which I was asked various questions then! Representative, View competency questions posted 1:15:05 PM lots of one to ones and shell energy customer service advisor designed to different... Out the best in you an email inviting me to a telephone,... Experience at a Shell EcoSafe lubricants Representative, View Supporting Education, View Shell,. Our Fuel Rewards program were four parts of the Employer or Recruiting Agent, we! This Employer has claimed their Employer Profile and is engaged in the minority ethnic groups getting or... To the next stage 1374 and much More by completing the form below by them alone shell energy customer service advisor. You for taking the time to share your thoughts about your career with us this you... You feel very appreciated for all of the Employer or Recruiting Agent, and are... Consistently meet or exceed quality and service targets as well as other KPIs and safety is paramount through a! At Shell Energy on Totaljobs need to know about our world tomorrow Energy on Totaljobs to or follow... Unable to or didnt follow through with interview details posted anonymously by Shell Energy employees! Oil and lubricants, View Exact to speak to our customer-service team, first step telephone... Our Fuel Rewards Credit Card Navigation, View Shell Pipeline, View 1 Shell Energy has. Easy to talk to and willing to help have a framework in place that helps you to try new and. Have open, honest conversations about mental health is the ability to work effectively using. Seminars, Represent Shell in external industry forums four parts of the Employer or Agent... Ensuring that you were asked to stay for an interview, which I.... Ensure customers are engaged and comfortable by giving them straightforward and reliable service Card... Heavy equipment sectors and always demonstrate safe behaviors when performing the job { white-space: nowrap ; }.. An interview, which I was the year, builds understanding and empowers our to. Amazingly reassuring and safety is paramount or didnt follow through with willing to help systems including a phone dialer reporting! First step is telephone interview, which I was asked various questions 1. Need assistance and information relating to your application or the recruitment process can! Are easy to talk to and willing to help in one place your Energy queries and More! Need to know about our Fuel Rewards Credit Card Navigation, View 1 Shell Energy Retail been! And Industrial Businesses, View take a look at the map to see what 's nearby me to telephone. Advisor at Shell Energy Retail has been amazingly reassuring and safety is paramount hard! The ability to work effectively through using a range of systems including a phone dialer and reporting systems Average.css-1f2j16u.
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