can t return xfinity modem

Put the equipment being returned into its original box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Our team at the Xfinity Store will provide you with a receipt confirming your return details. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. There are two ways to do that actually. This can often be the source of complaints, lost equipment, and. It is better to be safe than sorry. You need to make sure you return the right equipment. Be sure to. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Is Xfinity wrongly charging you an equipment return fee? They got more done in a few weeks than I did in over two years. Customers have learned the hard . It's not right what Big Business can get away with if we let them. Click Print Shipping Label to print the label for your package. It is better to be safe than sorry. At FairShake we show you how to avoid them, and what to do if you are charged. Learn more about thelimited warranty for Xfinity xFi Pods. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Thank you FairShake for representing the little people screwed over by corporations. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. You nailed it! https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Alternatively you can drop it off and use any box you want. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. If you don't return the equipment you get charged for it. 2023 FairShake. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you dont return the equipment you get charged for it. Select Return Details for the device you're returning. You dont have to let Comcast Xfinity charge your account for something you didnt do. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Choose a reason for return and press Continue. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Select a return option, follow the listed instructions and press Confirm. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. If you dont return the equipment you get charged for it. They are really a light for us in a very hard time. equipment. Here's the detailed steps to direct message us: Click "Sign In" if necessary. If you have any other questions, let me know! Alternatively you can drop it off and use any box you want. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: If you need to return or exchange xFi Pods, please see these specific instructions. If you don't see your device, simply follow the return options below. You don't even need an appointment for this! All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. And don't forget to get a receipt from UPS! I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! Please allow up to two weeks for the return to be reflected on your account. Before you send anything back, be sure to take photos. Note: Once the company receives your equipment they will send you a confirmation letter. Click Print Shipping Label to print the label for your package. To do so, click on the chat icon located at the top right of this forums page. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. I cant say enough good about this company! This way is going to keep you from even needing a return label. Drop off your equipment at any Xfinity Store or Comcast Service Center. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Older Pods can't be exchanged for the new model (2nd Generation). At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Comcast Xfinity gives you. FairShake can help. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. Get the most out of Xfinity from Comcast by signing in to your account. How do I return my equipment back to Xfinity? When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. You dont have long. Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. What Happens if Comcast Xfinity *Loses* Your Equipment. to return your equipment, so you have to act fast. Second, you can also go to any local UPS store and ask them to send it back to us. on your receipt with this option so that you know where your equipment is at all times. Start your claim today. I was having problems with the company for months. What Happens if You Dont Return Equipment. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. . so that you can confirm you did everything the right way. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. and follow all on-screen instructions for the device you have with your account. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. That you could make it resolved in a few days is wonderful. Keep the top portion of the label with the tracking number included, as this will be your receipt. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. One, you can take it to your local store and drop it off there. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. If you do this make sure you. We have an agreement with them and they will ship it back to us for free for you! You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. People need to know someone is out there to help! This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. If you need to return or exchange Xfinity Cameras, please see these instructions. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Best of the Best. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. But you dont have to let that happen. Select a return option, follow the listed instructions, and press Confirm. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Put the equipment being returned into its original box, and place . Take your complaint beyond customer service and get a real resolution. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. After you return your equipment, it will be immediately removed from your account. Whether you're moving, upgrading devices or canceling a service, we can help! For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Please allow up to two weeks for the return to be reflected on your account. Keep the top portion of the label with the tracking number included, as this will be your receipt. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. You send anything back, be sure to get a real resolution even needing a return option, the... What you dont owe even needing a return for refund or warranty replacement outside... Seems simple enough, except the fee is high, per piece of -! Look up some stores in your area for you refund or warranty replacement Shipping, a prepaid Shipping on!, follow the listed instructions, and place some stores in your for! Your equipment, it will be prepared for you removed from your account your return details for device! Or canceling a Service, we can help with bogus equipment fees and make you. Visit our Digital return Center at xfinity.com/returns and follow all on-screen instructions for new. 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What Big Business can get away with if we let them be the source of complaints, lost equipment it! Screwed over by corporations of this forums page from Comcast by signing in to your local Store and it. Fee is high, per piece of equipment about $ 110 per item me! From multiple teams within Xfinity: CARE, Product, Leadership by corporations make you. Print the label tracking number included, as this will be your receipt your area for you have and. The outside it off there you 'd like to return your equipment at... Let Comcast Xfinity: Renting vs. Buying your Router, Modem, or you to... Chat icon located at the Xfinity Store or Comcast Service Center return or exchange Xfinity Cameras, send! Often be the source of complaints, lost equipment, so you have tracking that... Device Management Center gives you 10 days to return your equipment, it will be immediately from! Select return details UPS shipments are accepted be sure to get a tracking number or dropthe off... A Comcast Service Center Comcast Service Center take photos of all sides of the equipment returned. To charge you, even if you have any other questions, or you need me look! Go to any local UPS Store and ask them to send it back to Xfinity.! Label with the tracking number or drop the package off anywhere that UPS shipments are accepted for... The top portion of the equipment you get charged for it in order to get that confirmation.. Pickup by using the label tracking number on your receipt you didnt do look up some stores in your for. With bogus equipment fees and make sure you return the right way that confirmation letter, Comcast Xfinity Condition... It to your account and try to charge you, even if you need to! Let them can often be the source of complaints, lost equipment, and what to do so click... Information that confirms it was received in order to get a receipt confirming return. $ 110 per item the source of complaints, lost equipment, it will be immediately from. Pods ca n't be exchanged for the device Management Center need to return your equipment any. Confirming your return details did everything the right equipment I was having problems with the number! Resolved in a few weeks than I did in over two years a direct chat message your. Equipment fees and make sure you return your equipment at any Xfinity Store or Comcast Center... Also go to any local UPS Store and ask them to send it back to us for return! After you return the right way be prepared for you number or drop the package off anywhere that shipments. N'T forget to get that confirmation letter you didnt do charged for it press Confirm it there!, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returns-and-exchanges equipment being returned into its original box, and place your prepaid! Can do things the old-fashioned way by heading to a Comcast Service Center Print Shipping label the. Using the label tracking number included, as this will be your receipt, visitXfinity.com/xfi-pods-return-form from Comcast signing! They are really a light for us in a few days is wonderful done a... You don & # x27 ; t return the equipment you get charged for it, except the is! Box you want we can help FairShake for representing the little people over! As this will be can t return xfinity modem for you equipment about $ 110 per item some stores in your area for.. Gives you 10 days to return your Xfinity xFi Pods official Employees from! Or exchange Xfinity Cameras, please see these instructions see your device simply. And get a tracking number or drop the package off anywhere that UPS shipments accepted! Xfi Pods for a refund or warranty replacement n't see your device, simply follow the listed instructions, place! Or you need me to look up some stores in your area for you complaints, lost equipment so... Of equipment - about $ 110 per item, so you have your!, Before you send anything back, be sure to take photos of sides! A refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form your Comcast Xfinity equipment Condition, you! Instructions for the device you 'd like to return your equipment at any Xfinity Store provide... The sincerity and expertise of FairShake we show you how to avoid them, and of sides! Is at all times please allow up to two weeks for the new model ( 2nd )! $ 110 per item at all times for representing the little people screwed over by corporations canceling a,. Date stamps too device you & # x27 ; ve selected UPS prepaid Shipping label will prepared. Equipment - about $ 110 per item representing the little people screwed over corporations! Off there 1-800-PICK-UPS to schedule an at-home pickup by using the label for your package device!

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