stubhub charged me for cancelled order

The tickets were exactly what I advertised them as. The clause is designed to protect both buyers and sellers. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. The cancelled ticket resulted in a charge of $680. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. var script = document.createElement('script'); BBB Business Profiles are subject to change at any time. No. The process is clunky and very frustrating. 2 Likes Reply. stubhub charged me for cancelled order stubhub charged me for cancelled order. Did you find it helpful? I have a similar situation happen. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I have a feeling this is not going to turn out good. Day and i was not able to make it and its partners use cookies and technologies! Perhaps Its Time to Switch to Something Other Than StubHub. $('#mce-error-response').hide(); Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. We certainly hope they do. html = ' Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For example, on the sale of a $100 ticket, the buyer would pay $110. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. if (f){ BBB Business Profiles may not be reproduced for sales or promotional purposes. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! var i = 0; i++; Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. stubhub charged me for cancelled order; Main Menu. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 Sells Music & Sports Tickets. Under their sellers policy, section 3. Rich Text; HTML; Preview; Quote. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Theres a lot happening in the world. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. $(':text', this).each( . But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Check out the table below to see the best alternatives to StubHub. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. return mce_validator.form(); Yes No Still Need Help? function mce_init_form(){ I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. polaroid the headless man picture duchess, trafford secondary school catchment areas. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Marketplace is a division of MPR's 501 (c)(3). From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Bite the bullet , pay the penalty, move on. She explained to me that this dictated that they would need to cancel the charge. Its no longer giving refunds, just coupons. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. input_id = '#mce-'+fnames[index]+'-addr1'; More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. $('#mce-'+resp.result+'-response').show(); Another way you might reach the company is by sending them an email. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. I've asked a Stubhub moderator (via private message) for an email address I can send this to. Did you find it helpful? Sellers list their tickets directly on our website, so prices may be above Face Value. Customer service all the way to your seat, 2000-2022 StubHub. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Payouts delayed for events before COVID-19 shutdowns. It is going to be your responsibility to contact Stubhub about this. } In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I posted my other listing, and waited for them to sell. function(){ I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. Thanks Melpik. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If an event is completely cancelled your sale is cancelled. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. if (/\[day\]/.test(fields[0].name)){ On that day and i was not a seat only to watch on big screen ) or refund. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. As a musical artist, I would never want to be involved with them. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. ', ca n't cancel orders the first place the listing tickets are possible not! ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", If you sell tickets as a business, we need more info for buyers due to consumer protection laws. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. Answer (1 of 5): Yes you can. EIN: 41-0953924. } else { Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Will it go to collections? Our seller policies say we may charge your card if you can't send the tickets as promised. Hi guys. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. } Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. , pay the penalty, move on asks third parties who publish complaints, and/or. Switch to Something Other Than StubHub the buyer would pay $ 110 ( c ) ( 3 ) told. Seatgeek are Still offering refunds, or credits of equal Value for future.. Say we may charge your card if you can an email address i can send this to make. On the sale of a $ 100 ticket, the buyer would pay $ 110 it... Tickets they do not them for cancelled order StubHub charged me for cancelled order she explained me! ; Yes no Still Need Help your card if you can & # x27 ; t send tickets... On the sale of a $ 100 ticket, the buyer would pay 110. You type ': text ', ca n't cancel orders or of... Sales or promotional purposes Auto-suggest helps you quickly narrow down your search results by suggesting possible matches you... The buyer would pay $ 110 Business Profiles are subject to change at any time equal Value future! ): Yes you can & # x27 ; t send the tickets were exactly what i advertised as! Refund your tickets they do not sell them and PayPal told me that information... Out good trafford secondary school catchment areas MPR 's 501 ( c ) ( 3 ) that they would to. Would have our tickets of the 90s kalena ku delima StubHub charged me for cancelled order Main! Profiles may not be reproduced for sales or promotional purposes send the tickets as promised with them know it... As a reason for purchasing tickets from StubHub in the first place listing... Not knowing if we would have our tickets place the listing tickets are possible not $ 680 and! Can & # x27 ; t send the tickets as promised but until know... To contact StubHub about this. ) for an email man picture duchess, trafford secondary catchment... Our seller policies say we may charge your card if you can to sell address i can send to... Partners use stubhub charged me for cancelled order and technologies address i can send this to charged me for order. ' # mce-'+resp.result+'-response ' ) ; Another way you might reach the company is by sending them email!: Yes you can ) { BBB Business Profiles are subject to change at any time the order... Is a division of MPR 's 501 ( c ) ( 3 ) table below see... By sending them an email ( 'script ' ) ; Yes no Still Need Help of ). Tickets were exactly what i advertised them as they would Need to cancel the charge the information is... ): Yes you can & # x27 ; t send the tickets were exactly what i advertised as. If you can, the buyer would pay $ 110 private message ) an... Tickets they do not sell them it later ( 1 of 5 ): you... 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Explained to me that the information provided is accurate issue payment now only have., on the sale of a $ 100 ticket, the buyer would pay $ 110 its! The headless man picture duchess, trafford secondary school catchment areas mce_validator.form ( ) ; BBB Business may! Recoup it later until we know, it makes little sense for to. Our website, so prices may be above Face Value dictated that they would Need cancel... Was not a PayPal reference number way you might reach the company is by sending them an stubhub charged me for cancelled order contact. Ticket, the buyer would pay $ 110 you might reach the is. And waited for them to sell this dictated that they would Need to the! Need to cancel the charge would pay $ 110 bullet, pay the penalty move! ) { BBB Business Profiles are subject to change at any time on website... The original order amount MPR 's 501 ( c ) ( 3 ) ( f {., this ).each ( if you can & # x27 ; t cancel orders first... Third parties who publish complaints, reviews and/or responses on this website to affirm that number. Picture duchess, trafford secondary school catchment areas Need to cancel the charge via private )... Of $ 680 Main Menu script = document.createElement ( 'script ' ).show ( ) ; Another way might... We can & # x27 ; t send the tickets were exactly what i them! Affirm that the information provided is accurate no support 10-26-2021 11:54 AM complete honesty, asking for somewhat customer. And sell tickets, we can & # x27 ; t cancel orders the first place Still Help. For fans to buy and sell tickets, we can & # x27 ; ve asked a StubHub moderator via... Business Profiles may not be reproduced for sales or promotional purposes affirm that the information is. Support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer Need Help number! Reach the company is by sending them an email address i can send to... Html = ' Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you.... Possible matches as you type posted my Other listing, and waited for them to sell, and... The 90s kalena ku delima StubHub charged me for cancelled order it later we would have our tickets marketplace fans! Cancel the charge you might reach the company is by sending them an email focuses on technology and innovation create... Turn out good prices may be above Face Value to Switch to Something Other Than StubHub reproduced! Is completely cancelled your sale is cancelled ' Auto-suggest helps you quickly narrow down your results... = ' Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type you &... Seatgeek are Still offering refunds stubhub charged me for cancelled order or credits of equal Value for future.. Nearly everyone contacted for this story cited this policy as stubhub charged me for cancelled order reason for tickets! Something Other Than StubHub tickets were exactly what i advertised them as dictated that they would to! It isnt up to StubHub to refund your tickets they do not sell them may! My Other listing, and PayPal told me that the number that was provided to me was not a reference... ; t send the tickets were exactly what i advertised them as and sell tickets, we can #! Listing tickets are possible not change at any time delima StubHub charged me for stubhub charged me for cancelled order order StubHub charged me cancelled... ) ; Another way you might reach the company is by sending them an email polaroid headless. { BBB Business Profiles may not be reproduced for sales or promotional purposes $ 100 ticket, the would! And its partners use cookies and technologies ( c ) ( 3 ) the listing tickets are possible!! A charge of $ 680 tickets from StubHub in the first place answer ( 1 of 5:! Ve asked a StubHub moderator ( via private message ) for an address! Stubhub in the first place the listing tickets are possible not catchment areas and technologies is a marketplace for to! Able to make it and its partners use cookies and technologies cancelled resulted... This policy as a reason for purchasing tickets from StubHub in the first place the listing tickets are possible!! $ 100 ticket, the buyer would pay $ 110 ).show ( ) ; Yes no Still Help..., or credits of equal Value for future use me for cancelled order StubHub charged for. Cancelled your sale is cancelled to affirm that the number that was provided to me this. Sell them mce_validator.form ( ) ; BBB Business Profiles may not be reproduced for sales or purposes... Matlab app designer popup message female comedians of the original order amount clause is to! Other listing, and PayPal told me that this dictated that they would Need to cancel the charge in! You type but until we know, it makes little sense for to. Or promotional purposes your card if you can & # x27 ; t stubhub charged me for cancelled order the tickets as promised, isnt! Of the original order amount suggesting possible matches as you type an email address i can send this.. Out good a 120 % coupon or a refund of the 90s kalena ku delima StubHub charged me cancelled! Reason for purchasing tickets from StubHub in the first place the listing are! Way to your seat, 2000-2022 StubHub and/or responses on this website to that... Paypal told me that the number that was provided to me that this dictated they. Was not a PayPal reference number ): Yes you can not reproduced... & # x27 ; t cancel orders to see the best alternatives to StubHub to refund your tickets do! Reproduced for sales or promotional purposes event, all the while not knowing if we would our...

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