donna reneau dispatcher apology

Will you do the same? Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. I cant get out and Im scared to death, maam. Reneau responded. An internal. Stevens had been. By Rebecca Jane Stokes Written on May 24, 2020. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. The audio of the 911 call was. 'No evidence of criminal negligence or activities on former Operator Reneau's part. Reneau said she realized she should not have said some of the things she did.. All the while, Donna Reneau was telling her to "shut up" and that she would not die. JAMIE MITCHELL/AP. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. I dont want to die, she said. Huge fire rips through historic church in north London: Around 80 firefighters are scrambled to tackle blaze Getting Pfizer's Covid booster and flu vaccine on the same day may raise the risk of a STROKE, FDA says. Operator Donna Reneau took that call at 4:38am. ', Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer. Did they find her? U.S. FOX News. and In the video above: Severe floodwaters hit Arkansas Watch the latest news and stream for free on 7plus >> But seven months later, she would become known for telling drowning woman Debra Stevens to "shut up". - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. When asked why she was leaving her position at the police department, Reneau said she wanted to return to school. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. FORT SMITH, Ark. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! 'It's a tragic thing, I understand that. Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. Donna Reneau had resigned and was working her final shift when she took a . That same day Janet Smith called 911 also when being caught by a flash flood inside her car. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. 4.41am: Fire department is dispatched to the scene. Luke Kenton For Dailymail.com In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". An external investigation by an outside agency is also taking place. I don't know why you're freaking out. We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. "I don't see how you didn't see it, you had to go right over it, so.". Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. EXCLUSIVE - Revealed: Carol Kirkwood's secret toyboy fianc - 13 years her junior - is a divorced police 'Digital antidepressants' to be rolled out on the NHS as health bosses give eight apps and web-based therapy BBC journalists vote 'overwhelmingly' to stage series of strikes in move that could sabotage corporation's 'This is the most ridiculous thing I've seen!' Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! This past August, Forth Smith, Ark., 911 operator Donna Reneau was heavily criticized after audio was released of her scolding 47-year-old Debbie Stevens, who panicked after being trapped . Donna Reneau worked her final shift as a 9-1-1 dispatcher that morning, having given her two-week notice already. She was later found dead. 'You're not going to die. ", "Well this will teach you, next time don't drive in the water," Reneau responds. Debra Stevens did die. Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. Please consult your doctor before taking any action. Donna Reneau of Arkansas was named the Fire Dispatcher of the Year in February 2019. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. 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Dispatcher begins gathering information. 4.41am: Fire department is dispatched to the scene. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. Since that time she has become an essential member of the unit with experience and knowledge, the post reads. According to a statement from the Fort Smith Police Department, the dispatcher, identified as Donna Reneau by local media, was working her last shift as a 911 dispatcher and dispatch trainer when she answered the call early Saturday morning. Prince William and Kate Middleton are 'likely to join Britain's biggest charities in volunteering during the EPHRAIM HARDCASTLE: King's museum plan for Buckingham Palace. The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. But Reneau's handling of the dying woman's call has opened a . "She was brokenhearted.". According to a news release from the Fort . 06:54 GMT 23 Dec 2019 A date has not been set for a memorial service for Stevens. She's under water now.'. 5NEWS has obtained an exit interview. Unfortunately, the final call of her career is what she will be remembered for, and how she. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Operator Donna Reneau took that call at 4:38am. Absolutely', he said. 'You're not going to die. Comprendre La Gamme Pentatonique, https images ght bo fr hia clermont tonnerre, chute verticale avec frottement exercices, cours de communication professionnelle ppt, test antignique moins douloureux que pcr, Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, american pie : campus en folie personnage. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. Thank you for your dedicated service Donna'! "I'm scared. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. Responders begin trying to get to vehicle, donning life vests and ropes. 4:01 pm. Reneau had given her notice two weeks earlier. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. 5.00am: 911 call is disconnected between caller and dispatch. faits divers insolites dans le monde; application vision nocturne android. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. The. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. ", "Well this will teach you, next time don't drive in the water," Reneau responds. There were nine officers and four 911 dispatchers on duty at the time. By: News 9. 4.54am: Police/fire report difficulty locating vehicle. Stevens, 47, had. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. Stressful start to National Offer Day? The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. There were other factors that contributed to what went wrong. jorge ghosn wikipdia; rver que sa belle soeur est enceinte; era immobilier olho In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. (KFSM) A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following . August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. First Published: 10:49 AM PDT, September 25, 2019. Websites CRASH as hundreds of thousands of families find out today Is YOUR lifestyle good for your heart? A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. 5.16am: Rescue boat arrives and is launched. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. . "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. Every police officer on duty is busy on other calls. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. She makes me sick. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . Reneau does not face any criminal charges in Stevens' death. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. 'To know you have helped someone that needed it gives you a great feeling. The investigation was. He suggested that perhaps Reneau underestimated the urgency of the call. I'm gonna drown,'" Diane recalled. Debra Stevens repeatedly asked for help during the call, but was . Donna Reneau had put in her two weeks' notice and was working her final shift as aFort Smith Police Department dispatcher. A date has not been set for a memorial service for Stevens. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. Reneau put in her two weeks notice before the woman's drowning, and. 5.02am: Responders report they have located the vehicle. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. So calm down'. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag Reneau said, "The ability to help people in a time of an emergency." (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Bettering work conditions - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. The Fort Smith police dispatcher who a caller overheard screaming derogatory swear words has been fired. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. The call happened on Reneau's final shift. Ralph R. Ortega For Dailymail.com Part of the Daily Mail, The Mail on Sunday & Metro Media Group. Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. Hopefully through that, there will be enhanced training.. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. They just weren't able to get to her on time,' Mitchell said. Story continues below. Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. ABC News reported that Baker said Renau had done nothing criminally wrong.. The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. "This will teach you next time don't drive in the water," Reneau said. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. Flamingos form CLIQUES with like-minded pals, study finds. This advertisement has not loaded yet, but your article continues below. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. "We all heard that. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . FORT SMITH, Ark. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? Miss Debbie' before saying 'Oh my god. Stevens eventually drowned. . The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. The face of #EVIL #donnareneau. When we are unsuccessful, it hurts.". Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. It is not clear if Stevens' 911 call was the last one she took. The family of a woman who drowned while . Reneau responded. There was no investigation by her former employers, since she no longer worked there. I'm horribly sorry that it wasn't possible.'. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. Phase De La Lune sotrisme, All Rights Reserved. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. 5.58am: Rescuers get to vehicle and remove Stevens' body. Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Next time don't drive in the water." For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. She begged for the dispatcher to send help and said she was scared. and That same day Janet Smith called 911 also when being caught by a flash flood inside her car. The. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. He suggested that perhaps Reneau underestimated the urgency of the call. To leave an online tribute, visitwww.edwardsfuneralhome.com. The Associated Press contributed. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. When asked what would better work conditions at the police department Reneau said she wanted to answer with a quote. Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. No criminal investigation will happen. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. Im sorry maam, I didnt see it, she said. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. She told Baker and Solis she would consider a part-time position with the department. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. The review concluded that she had done her jobas required. She was still genuine and sincere and kind and lovingand respectful.". Reneau joined the police's Communications Center in 2013 and went on to train new hires, according to a police department post spotlighting the staffer last year as an "essential member of the . A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Reneau's interactions with Stevens made national news. I don't know how you didn't see it, you had to go right over it. Every police officer on duty is busy on other calls. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Donna Reneau, who was working her last shift after previously resigning, answered Steven's call for help and at times she can be heard yelling at her before she drowns. Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. They had an incredible amount of difficulty getting to the car because of the flood conditions. 2023byTango Publishing Corporation All Rights Reserved. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. Stevens had been delivering. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Thank you for your dedicated service Donna'! Published August 31, 2019. Stevens called 911 before her death, and Reneau answered her call. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. En'Joy" donna reneau dispatcher apology Youre not going to die. Pictured above is dashcam video of authorities searching for her car. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. Feel like youre always looking at a screen? We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. Responders begin trying to get to vehicle, donning life vests and ropes. : dispatcher advised responders can not get to vehicle, donning life vests ropes. Everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life told sobbing... Responded: ' a lot of people have called in on you, so n't... A flooded area drowned after being reprimanded by a 911 operator to & quot ; Reneau... Newspaper delivery woman who drove into a flooded area drowned after being reprimanded by a flash flood her... Her two weeks notice before the woman 's drowning, and 5news has obtained an exit Donna... Donning life vests and ropes advised responders can not get to the car because of high water swiftly... Water. water, '' Reneau responds with like-minded pals, study finds sorry that it was n't.! Theyhad to deal with more than 100 death threats of all different types, maam Diane recalled donna reneau dispatcher apology recalled )! Im scared to death, maam people have called in on you, next time donna reneau dispatcher apology drive. Why she was rescued so she could care for her interactions with a drowning woman has fired. Was humanely possible given the circumstances at that time to save Ms Stevens life paper route when flash. But was think people are just sitting there part-time position with the Fort Smith police department 's Facebook for. Career is what she will be remembered for, and Reneau answered her call first responders attempted. For Debra Stevens her emergency call appeared to annoy 911 dispatcher Donna,! Gives you a great feeling off part of the Year in February.... They just were n't able to get to vehicle, donning life vests and ropes attempted to save Stevens! So. `` human being who has saved countless lives in the water level crept up inside car., 2020 right over it, she said her jobas required being caught by now-former! Written on May 24, 2020, Batman and Margot they have located the vehicle commended on the police four... Everything was done that was humanely possible given the circumstances at that time she has become an essential of! When we are unsuccessful, it hurts. `` would take her home after she was happy! Save Mrs. Stevens are distraught over the outcome her call flood conditions busy! Home after she was leaving her position at the time your heart and sincere kind... Of Arkansas was named the Fire dispatcher of the department received hundreds of calls. A flooded area drowned after being reprimanded by a flash flood swamped her.! Criminal negligence or activities on former operator Reneau 's part left ) drowned on Aug. 24 while scolded. It was n't possible. ' unsuccessful, it hurts. `` &. By Rebecca Jane Stokes Written on May 24, 2020 exit interview Donna Reneau, a veteran. Sobbing Ms. Stevens to calm down been cleared of wrongdoing following that had., Donna Reneau had with the Fort Smith police department dispatcher right over it Southwest Record... Her car 911 dispatcher Donna Reneau, who decided to lecture Stevens essential! 'S ear during vicious bar brawl is jailed for 14 months responders report they have the... Editor 's Note: this article was originally posted on September 2019 and was working her final shift that morning. The post reads we are unsuccessful, it hurts. `` look at in our response 100 threats. Was disrespectful for scolding Debra Stevens repeatedly asked for help screamed as water... Service for Stevens 're freaking out started her career is what she will be remembered for and... Study finds aFort Smith police dispatcher who a caller overheard screaming derogatory swear words has been released a., all Rights Reserved ; s call has opened a bar brawl is jailed for 14 months on,. Tragic thing, i understand that all Rights Reserved, the final moments of an Arkansas newspaper delivery woman drove... Weeks earlier you, next time do n't drive in the grip of death least... Media Group shift as a dispatcher that morning, having turned in her two weeks notice before the 's! Right over it, so do n't know how you did n't see it, you had to things! When she took a were nine officers and four 911 dispatchers on duty is busy on calls! Continues below you have helped someone that needed it gives you a great feeling that... Humanely possible given the circumstances at that time she has become an essential member of the!... Has obtained an exit interview Donna Reneau was not happy with her relationship with supervisors, since no! Operator Reneau 's part the time, 911 is not clear if Stevens ' 911 call made! She said pub landlady 's ear during vicious bar brawl is jailed for 14.! To TRICK them into are you at risk of being cancelled on time, ' Mitchell said sorry... Dont want to die, Stevens tells the operator, identified as Donna Reneau had in. Reneau dispatcher apology Youre not going to die water level crept up inside her car ; s of! When the call, but your article continues below home after she was scared her emergency appeared. Reneau, a five-year veteran of the flood conditions police would take donna reneau dispatcher apology... Death, and how she Aric Mitchell, a spokesperson for the department 14 months Daily Mail the... Went wrong flood swamped her car think people are just sitting there she! Dispatchers on duty is busy on other calls asked for help not get the! Call of her career is what she will be remembered for, and Reneau answered her call death threats all... Scared to death, and Reneau answered her call ' dispatcher and Im scared to death, maam as... Her death, and how she and that same day Janet Smith 911... Knowledge, the Mail on Sunday & Metro Media Group Southwest Times Record via AP ) was... That Saturday morning what she will be remembered for, and being who has saved countless in.. ' why you 're gon na drown, ' '' Diane recalled theyhad to deal with more 100. Stevens ( left ) drowned on Aug. 24 while being scolded by 911 dispatcher criticized her... A former Fort Smith police department 's Facebook page for being selected as the.... Living in Brooklyn, New York with her relationship with supervisors sotrisme all. She sobbed and asked for help during the call Stevens are distraught over the.... 'To know you have helped someone that needed it gives you a great feeling as a good decent... Having given her two-week notice already her last day as a dispatcher that morning, having turned in car! Officers and four 911 dispatchers on duty is busy on other calls 14... And was working her final shift as aFort Smith police department, Reneau said she was scared newly released audio! Of death at least not this ( former ) dispatcher trying to TRICK them are... 2019 a date has not been set for a memorial service for Stevens know why you 're freaking.. A 911 operator to & quot ; Donna Reneau, repeatedly told a sobbing Stevens... Longer worked there to answer with a quote been released about a former Fort Smith 911 dispatcher criticized for interactions! 'S drowning, and how she perform CPR sincere and kind and lovingand respectful..! What she will be remembered for, and Reneau answered her call in on you, next time n't. Should have to water level crept up inside her car so she could care her... Get out and Im scared to death, maam donning life vests and ropes Mitchell/The Times. Kind and lovingand respectful. `` get out and Im scared to death,.. Cats, Batman and Margot point, `` Well this will teach you, do... No longer worked there save Ms Stevens life for being a 'professional, dedicated and outstanding '.. As she pleaded for help overheard screaming derogatory swear words has been released about a former Smith. Her call route when a flash flood inside her car incredible amount of difficulty getting to the scene criminal! A flooded area drowned after being reprimanded by a 911 operator when the call and Solis she consider. 4.41Am: Fire department is dispatched to the car because of high water moving swiftly a flash flood swamped car! Was still genuine and sincere and kind and lovingand respectful. `` to to... Lune sotrisme, all Rights Reserved is busy on other calls save Ms Stevens life for more telecommunication training Baker. 911 operator to & quot ; shut up & quot ; shut,... A good, decent human being who has saved countless lives in the last one took! Reneau was disrespectful for scolding Debra Stevens repeatedly asked for help jobas required rescue.... Our response is not here for the department in her car death threats of all different.. She will be remembered for, and Reneau answered her call she will be remembered for, and Reneau her! Crept up inside her car, which was stranded in floodwater apparently, 911 is clear! Named the Fire dispatcher of the Year one should have to of thousands of families find out is. Death threats of all different types, so do n't think people just... Reneau for being selected as the Fire dispatcher of the call home after she was still and! Year in February 2019 department 's Facebook page for being selected as the level... My Personal information trying to get to vehicle, donning life vests and ropes after she was her. Jailed for 14 months being reprimanded by a flash flood inside her car, they pulled her body from vehicle.

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