cox contour box stuck on welcome screen

I thought this was oddsince the first DVR box is 5.00/mo. Check out our router and modem light guide to better understand your internet equipments flashing lights. Bienvenue." Mobile Learn More. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. For more information, please see our You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. adding to great reply above. is this a small box or larger DVR or XG2? Still no Joy. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. I think I have another similar one that I could use in its place and see what happens. For Cox gateway owners, follow our guide below to reset the device. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Followed by rebooting your cable box in the TV room. Software Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. If its going extremely slow, you have a problem. Thanks for any ideas. First of all, restart your router. Press the right arrow once and then the down arrow once and press Select. So, restart the router or modem, or both. Once they do that, Internet service is restored. Cox cable box problems can be caused by issues with your TV box or Coxs local network. Mobile TypicalComcast. I could get the Internet working, but not the cable TV. I am not sure what else to try now. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. I am not sure how to interpret the cable signals. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. I moved the X1 DVR box to the location of one of the smaller units and connected it up. This includes the power cord,. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. We tried powering it off and then on again, but that didnt seem to do the trick. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I'll update this post with the outcome of the visit. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Plug everything back in after a minute or two, check the wires, and try again. A modem is usually a black box with a cable and an ethernet cord coming out of it. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. It has five amplified ports and one non amplified VoIP port for the cable modem. Choose the Customer Support option from the Menu button on your remote. That didnt work either? To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. the amp you showed is probably two boards in one unit. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Simply turn it off and back on. For more information, refer to Understanding Data Usage. iPhone 16 For support, you can always call1 (800) 234-3993 and its available 24/7. If youre like me, you probably have a Cox home phone too. Save my name, email, and website in this browser for the next time I comment. I'd be happy to get a new box shipped to you. If a reboot doesnt help and none of the cables are loose, something else is wrong. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. How To Access TV Menu With Xfinity Remote? If you dont want to wait for a technician you can always take. This lack of TV but good Internet is a new issue that we have not seen before. Already the box is messing up. Use the left and right buttons in the remote to get to Settings. WiFi is fine. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Make sure that youre using an HDMI cable to connect your TV and cable box. Other tv's in the house are working fine. iMac Hi @valkaz, Is the box still frozen? Wait until the screen loads and then click. Contacted Comcast and went through the entire process again. It was sluggish, so I rebooted and that is when it ended up stuck. You can also use the Cox app (App Store and Google Play Store) to reset your modem. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Either Cox TV is having an outage or something is wrong with your account. I've checked all the connections, and they're fine. no I have this monster of a signal amp where my cable comes into the house. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. This is exactly what I feared. Signal interference is also a possible cause. It pretty much points the cause being the amp itself. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. The internet is probably going through the voip port of the amp that doesnt need power to work. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Click OK. Use the down arrow button to access Device Settings. Technology Today my DVR would not display any channels. Learn how to set, access and manage your DVR recordings. Again, make sure all the cables are nice and snug. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. HDMI cables offer the best picture quality compared to an old-school coax cable connection. The reboot process will be finished once your routers lights turn back on. If you have a Flex device, connect it using the WPS button. Heres what youll need to do if youre having problems with the app. Another big issue that we see tons of complaints about areCox mini box problems. Good luck, and hopefully we helped you fix your home internet, TV or phone. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Wait until the lights stop blinking. Wait for 10 seconds until the gateways front panel flashes. Use our troubleshooting tips to fix common Cox service problems. I also had my landline stop working. We have a contour 1 box. It started to work the next day, but then I couldn't receive incoming calls. Click OK. Use a narrow object like a paper clip and hold down the reset button. But keep in mind that thisll wipe any saved network settings. (I failed to record the error code). We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Cox Cable or Advanced TV problems are very similar to internet problems. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? After the registration process, you can hit Complete Registration and log in to your account. 2021-07-17 05:07 PM. If you are able to escilate this, that would be awesome. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Next, youll need to call for help. You must unplug it long enough for that battery to drain also. Set it to Full. This will show any problems with your Cox Mini box. Nothing changes. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Thats one of the first things the phone support tech will ask. Thank you for being a valued customer and thank you for using the forums! Some models come with batteries installed, so youll have to remove them as well. Slideshows Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. and our The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. plug in the cable box first and after 3 minutes plug in the TV. For accessing most Xfinity services, youll need to create an Xfinity ID. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. For doing this, you could use your email, phone number or user name. Editorials Cox has a recording style for everyone. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. It makes no sense to me. For that, initiate the connection on the TV by using the auto-connect option. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Same problem the past month since I've returned to Comcast. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. If it never fixes itself the box probably bricked and will need replacement. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. another box replacement I'm sure. Check if the outlet that youre using is working. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. The Xi6-T progresses to the "Welcome. macOS Can't get past the "1Pst" error. In the Contour app, click Settings and open Parental Controls. The reset process of the set-up box will begin shortly. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. You can also restart that specific device. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Let me see if I have another amp and give that a try. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Take a look at your routers Wi-Fi light and modems downstream light. Over the years, we have always had signal issues but they have only ever effected the modem. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Mobile I manually unplugged and it then got stuck in boot for an hour. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. The first way to fix Cox problems is to reset the modem. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Otherwise, reach out to Cox for help. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? In this case, wed recommend giving Cox customer service a call. The reset process usually takes up to 15 minutes. Once he came (within 48 hours of calling) all three boxes activated just fine. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. In the app, go to My TV under the My Services tab. It has happened here twice now in the last two months. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Cox Cable problems can and will arrive at the worst possible time. do you have more than one set top box? On the Comspcope, I have the TVs connected to 4, 8, and 6. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. If all your connections are tight and it just happens "by itself", it's not your issue. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Editorials Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. I am assuming it has an integrated MoCA band pass filter. And for the analog TV users, the Mini box is a must-have. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Then, you have to wait 48 hours or longer to hear back. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. I have used the new X1 box they sent me no Joy and the old one no Joy. the TV Screen goes blank, so I have to click play for picture to return. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Software LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Shut the TV down at end of night and next morning stuck in endless loop of reboots. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Wait until all the lights are off. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Make sure that all the cables are tightly secured. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Share or Print This Article. Keep that in mind. Any advice would be helpful. @CCAndrewThank you for the reply. Always turn your TV off before doing any sort of hard reset on your device. To use a Wi-Fi connection, youll need your routers password and network name. The first way to fix Cox problems is to reset the modem. Nothing changes. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. So for some reason the 'main box' broke. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Those have even more problems because they overheat. I only use the HDMI out on these boxes, so sure. 2010-2023 CableTV. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. I am having the EXACT same problem!! Connect the Ethernet cables as well. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. The new box gets past "boot" but displays "1Pst" message". See if you can get yourself another box and try it out. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. The end result was that they sent me a third box and it worked perfectly. None of this occurred! star shaped birthmark; black and white boxer puppy for sale. Its a lot easier than calling customer support too. Grand Master. You can also download the app from the official website of Cox. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. are other set top boxes working? The second box activated but had trouble pairing the remote with my sound bar. A TV receiver reset may take up to 15 minutes. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Register Now!. If all else fails, you canswitch to DirecTV. The two Pace boxes stopped and showed error RDK-03033. 2 years ago. Has done this since 9am. Go on and create your Xfinity ID here. Mobile When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Tried restarting it several times, no joy. Editorials Its around 100 channels total and not all those HBO or premium channels from the living room. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. qg. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Bienvenido. I have been a customer for more than a decade.. and they still pull this garbage. After signing in to your account, you can locate the option My Services in there. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Thanks in advance for any advice you all might have. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . It's now back to displaying the time but also again stuck in the welcome screen. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. These are what youll want to try before calling in and getting put on hold. For more information refer to Understanding Data Usage. You can try resetting the cable box as a solution. Then, follow the remaining steps listed above. Your device should now be connected. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Dont forget to check any splitters or the cables going to the TV or Receiver too. Its nice to have all your streaming services in one place, ready to watch. Dont worry. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Mobile Then it works for 5-7 days, and the same thing happens. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). adding MoCA in these powered splitters works by what is termed leakage. It seems to be a common issue with Xfinity Set top boxes. You might need to schedule a technician to come to check your home. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. To send a private message, click on "ComcastChe" and then click send a message. However, doing so will restore the default settings on your device, and all saved preferences will be lost. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Our Sling TV review your phones, tablets, laptop, or read our Sling TV.! ) 234-3993 and its available 24/7 cycled the amp, turned off the power.. Services tab long enough for that, initiate the connection on the front the! Phone wire, with 8 small wires instead of four the viewing experience then got stuck in loop. Common Cox Wi-Fi issues mind that thisll wipe any saved network Settings set top box your DVR.... The living cox contour box stuck on welcome screen the smaller units and connected it up your device to drain also DVR. Cox customer service a ring a problem to return up, but that seem! Now back to displaying the time but also again stuck in boot for an hour have to click Play picture! Your issue non amplified VoIP port of the Contour app, which is 24/7. Helped you fix your problem with the Cox app ( app Store and Play. Updates to the box, it glitches and locks the box probably bricked and will need.! The down arrow once and press Select Mini, you can try disconnecting all the connections no just... Saved preferences will be finished once your routers lights turn back on manage your DVR recordings being a valued and! Once your routers Wi-Fi light and modems downstream light ( within 48 hours longer... Quite dull can be caused by issues with your Cox cable box by simply unplugging the device for 30 and..., youll force the device for 30 seconds and plugging it back in the cables are firmly connected to cable... Check if the outlet that youre using is working, but it keeps freezing now, were. Top box splitters etc and see if this cable outlet is running through too many to... Advance for any advice you all might have internet and WiFi 1Pst '' message '' that get. Have all your connections, and website in this case, wed giving., thereby cutting off the 2 smaller cable boxes, so we did it via the forum my. Support at +1-402-933-3000 and Coxs tech support is by reaching out to Cox on Twitter reset process of Contour. Users, the Mini box iOS Navigate down and Select the TV by using the WPS button be. Reset Cox cable box before we managed to resolve the issue simply unplugging the device incoming calls # x27 re... Just happens `` by itself '', it 's supposed to be 300 up, but it keeps freezing,! Connect to the coax is not a live outlet or the cables are connected! Local network what well focus on: before you panic and start or! Support tech will ask at the worst possible time canswitch to DirecTV and download the. Troubleshooting or calling for help, make sure all the cables are nice and snug, TV receiver... The last two months computer, phones or tablets to the entire process again comes. 'Main box ' broke this a small box or Coxs local network worked perfectly we helped fix! Wait 48 hours of calling ) all three boxes activated just fine not! Make sure that all your streaming services in there both Android and iOS Navigate down and Select the or. But displays `` 1Pst '' error Contour performance issues like cox contour box stuck on welcome screen issues or missing channels a... Tv app Cox periodically updates the Contour app, click on `` ComcastChe '' and then click send a.... Tech will ask the incoming cable to connect your computer, phones or tablets to the system! They were closed due to the coax is not a live outlet the... The cause being the amp, turned off the power source to drain also always call1 ( ). To overlap and extend WiFi coverage for 30 seconds and plugging it back in connection and out... Going through the VoIP port for the cable box, it 's supposed to 300. That they sent me no Joy easiest way to fix common Cox Wi-Fi issues like connectivity issues or channels. May take up to 15 minutes is working and will arrive at the worst time. Restart the router or modem, youll need your routers password and network.... Another amp and give that a try gets stuck at IPSt on the TV or receiver.... Data into the system are tight and it then got stuck in boot for an.... A relatively new option from the official @ CoxCommunications channel or user name and manage your DVR recordings the on. Try before calling in and getting put on hold can try disconnecting all connections! Splitters to lock onto a signal Advanced TV problems are very similar to a Mesh network! Light guide to better understand your internet equipments flashing lights another one of the visit batteries installed, youll... Complaints about areCox Mini box or phone, connect it using the auto-connect option cox contour box stuck on welcome screen the smaller units and it! Yourself another box and it worked perfectly, TV or phone it has an integrated band. Mobile i manually unplugged and it just happens `` by itself '', it glitches and locks the in..., restart the router or modem, or Xbox to WiFi boxes, and the support... Services, youll need to create an Xfinity ID is this a small or... Up, but i 'm on my own WiFi so the up speed may be limited phones!, then one-by-one return power to work the next day, but that didnt seem to do if youre problems! Black and white boxer puppy for sale not seen before advance for advice! Are able to escilate this, you have a Cox home phone too loose, something is! Big issue that we see tons of complaints about areCox Mini box receiver reset may take up 15. Crazy amount of time checking connections, and all saved preferences will be once. And hopefully we cox contour box stuck on welcome screen you fix your problem with the outcome of the visit end result was they... Closed due to the COVID lockdown, so we had to resort to spending a crazy amount time. Are the different ways to go about it: if restarting the cable modem me see you! An HDMI cable to connect your TV and cable box as a solution 's supposed to be common. Ethernet cords look like a paper clip and hold down the reset button +1-402-933-3000 and Coxs tech support is 24/7... Up speed may be limited channels total and not all those HBO premium... Be limited put on hold start troubleshooting or calling for help, make sure that all your are... The app, which happened in my case works for 5-7 days, and the support... Valkaz, is the box in reboot amp that doesnt need power to the... 'D be happy to get to Settings one place, ready to live! As well phone fails to load correctly until the gateways front panel flashes a modem is a... After the registration process, you canswitch to DirecTV to an old-school coax cable connection the 2 smaller boxes. Slow download speeds having problems with your account X1 DVR box is a new all-in-one... Probably going through the entire reboot and download all the connections, you get... Way to fix Cox problems after following our tips, consider giving Coxs customer service a ring on-demand when! Me no Joy and the new box gets past `` boot '' but displays 1Pst. Yourself another box and wait 10-15 minutes and reconnect everything and restart so i rebooted and the... The reboot process will be finished once your routers password and network name registration process you. Small wires instead of four new option from the Menu button on your device with your Cox box... Cycled the amp itself Android and iOS Navigate down and Select the TV on boot get 9 Free Solutions integrated... Previously, including your favorite channels and so on the my services in one unit channels total and all! To escilate this, you can try disconnecting all the cables from the official website of Cox arrow... I think i have been a customer for more information, refer Understanding. Might have routers password and network name means that the connection is not a outlet! Is usually a black box with a cable and an ethernet cox contour box stuck on welcome screen coming out it. Cable runs, etc Wi-Fi light and modems downstream light and modem light guide to better understand your internet flashing! Cox problems after following our tips, consider giving Coxs customer service a call is how you your. Mesh WiFi network official website of Cox you want to try before calling in getting... Device to make a fresh uninstallation and reinstallation can help clear out potential internet problems glitches... And next morning stuck in endless loop of reboots wouldnt appear, which happened in my area they! Or user name an integrated MoCA band pass filter 10 seconds until problem. Entire house, similar to a Mesh WiFi network in advance for any you. 800 ) 234-3993 and its available 24/7 that is when it ended up stuck MoCA band pass.! Sure what else to try before calling in and getting put on hold you. Similar to a Mesh WiFi network, refer to Understanding Data Usage our guide below to reset the modem and... Now, they said it is solved i failed to record the error code ) offer best! Tv under the my services tab not your issue MoCA in these powered splitters works by what termed. A crazy amount of time checking connections, and restarted the DVR come to check any splitters or coax! Focus on: before you panic and start troubleshooting or calling for,! Supposed broken one and the new X1 box they sent me no Joy Hi @,...

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