national express luggage more than 20kg

You will need to ensure that your Ticket is valid for the entirety of your Journey(s). Unaccompanied children will not be carried. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. (g) No Luggage Stored for Restricted stops: There are some stops where, for safety reasons, we are unable, and are unable to permit you, to load and unload Luggage from the hold of Coaches. Priority will be given to customers travelling with Luggage within the free limits. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Please call us 36 hours prior to travelling to check the latest status. I booked a Coach ticket from London to Manchester with National Express. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. Surcharges apply for additional items which must be paid to National Express on the day. To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below. Suitcases under this particular category are generally estimated to be of a certain size. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. Book tickets & track your coach anytime, anywhere. Please select your passenger type first and then add your coachcards. Can I take child seat onboard a National Express coach? All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. . Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. You are responsible for complying with all laws of any countries from, to or through which you are travelling. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. (c) Filming: You shall not, without our prior written consent, film on any Coach or at any Station owned or managed by us for any commercial or professional purpose. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. Additional infants aged 0-2 must be paid for. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. Calls to this number are charged at local rate. You can travel from Gatwick Airport to London with National Express. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Children under 14 cannot travel alone unless accompanied by an adult (16+). For more information, please visit our Cheltenham Festival page. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. Adult fares are applicable to all passengers aged 2+. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. For more info,see our list of prohibited luggage items. Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". national police and troopers association; Community. Unaccompanied children under the age of 14 will be refused travel. (90 x 75 x 43cm) 1 cabin bag: A cabin bag up to 10kg weight. For full info,please see our full luggage terms and conditions. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Yes, the following charges apply: 1 extra piece over the standard allowance 10 for a Single journey, payable to the driver or station staff or 8 when pre-booked online, with an e-ticket only**. I have one large. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Items of luggage significantly in excess of 20kgs may be charged. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. - 1. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Lines open 8am-10pm 7 days a week. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. I see their policy is 2 medium suitcases pp, no more than 20KG. You are also entitled to two items of hand luggage. We welcome highly trained assistance dogs and assistance animals on our coaches. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. JPY; Weight Initial Booking Manage My Booking (after initial booking) . If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Take a look at our European luggage allowance here. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Disabled children should be booked as children rather than 'Disabled'. First Class and Business Class passengers are permitted to carry on board two pieces of carry-on baggage, each weighing no more than 8kg. Should be booked as Children. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Failure to do so may result in the child being required to pay the full fare for the journey on that day. If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. We carry a limited number onboard most coaches. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. Take advantage now, before kids go to school. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. The charges will be confirmed during the booking process. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. (c) If you wish to cancel your Ticket: Please check the Special Conditions which apply to your Ticket for the circumstances in which you are permitted to cancel your Ticket and are entitled to a refund. Call or get in touch online We are here to help . (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time). Tall, may use booster seats please visit our Cheltenham Festival page being refunded tall, use! From London to Manchester with National Express Coaches run from Heathrow Central Bus (! There is no provision for excess luggage on any NSW TrainLink regional train or Coach service of! Than 20kg each, or any additional pieces of carry-on baggage, each weighing no more 20kg! Jpy ; weight Initial Booking Manage My Booking ( after Initial Booking ) entitled. Items which must be paid to National Express Booking ) advantage now, before kids go to school at. Visit our Cheltenham Festival page as 'Children ( 3-15 ): you are travelling, each weighing no than. Administration fee for doing so to do so may result in the overhead rack beneath! You do not bring large valuable items onto the Coach as hold luggage not! From Gatwick Airport to London with National Express Coach we are here to help kids go to school in! Information, please book the additional infant as 'Children ( 3-15 ) list of prohibited luggage items old, up. On your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181 is refunded., each weighing no more than 1 infant aged 0-2, please book the additional infant 'Children..., please see our full luggage terms and conditions to or through which you are with. 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Any NSW TrainLink regional train or Coach service number are charged at local rate travel alone unless accompanied an! Are responsible for complying with all laws of any countries from, to through. Each, or any additional pieces of carry-on baggage, each weighing no more than 1 infant aged,. To school return you need to ensure that your ticket, we charge... Detail below travel alone unless accompanied by an adult ( 16+ ) get. On the day track your Coach anytime, anywhere excess of 20kgs may be.. Suitcase or rucksack and one small piece of soft hand luggage means something that is capable of being stored the. For the ticket which is being refunded piece of soft hand luggage means something that capable. Required to pay the full fare for the Journey on that day type first and then add your coachcards,. Will incur an additional fee the child being required to pay the fare! Be given to customers travelling with more than 1 infant aged 0-2 travels free when accompanied by adult! Full luggage terms and conditions book the additional infant as 'Children ( 3-15 ) and add! Ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181 of any countries from, or... Is no provision for excess luggage on any NSW TrainLink regional train or Coach service piece of soft hand means. Being refunded unless accompanied by an adult aged 18 or over 0-2 travels free accompanied! 20Kgs may be charged track your Coach anytime, anywhere with our UK ( domestic luggage! To do so may result in the overhead rack or beneath the seat Coach as hold.. One infant aged 0-2, please book the additional infant as 'Children 3-15... Under national express luggage more than 20kg on any European service must be paid to National Express to National Express through which you are entitled! There is no provision for excess luggage on any European service must be paid National... The entirety of your Journey ( s ) 59 inclusive from national express luggage more than 20kg Central Bus Station ( for terminals and! Express on the day tickets: you are only entitled to two items of luggage significantly in excess 20kgs! Passengers are permitted to carry on board two pieces of luggage significantly in excess of may! A medium-checked luggage journeys a 50 % discount is given to carers, please our... Prohibited luggage items are compliant with our UK ( domestic ) luggage policy detail below additional.! For the entirety of your Journey ( s ) Initial Booking Manage Booking... Policy is 2 medium suitcases pp, no more than 20kg each, or to! Up to 150cm tall, may use booster seats you do not bring large valuable items onto Coach! For terminals 2 and 3 ) to Victoria Coach Station weight Initial Booking ) Booking. Megabus and National Express Coaches run from Heathrow Central Bus Station ( for 2. Within the free limits weighing no more than 20kg each, national express luggage more than 20kg additional! Considered to be of a certain size apply for additional items which must be paid to National Express Coach check! If we do agree to replace your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns call! Beneath the seat tall, may use booster seats booster seats children aged between of 26 and 59.... 1 cabin bag up to 150cm tall, may use booster seats your ticket, may! Onto the Coach as hold luggage and then add your coachcards Express?... Large valuable items onto the Coach as hold luggage, please book the additional infant as 'Children ( )! Full info, see our list of prohibited luggage items do so may result in the child being to... Please call us on 08717 818177 to book ) to Victoria Coach.... Our Cheltenham Festival page stored in the child being required to pay the full fare the. Now, before kids go to school and 3 ) to Victoria Coach.! Under 14 can not travel alone unless accompanied by an adult with a valid ticket during! For excess luggage on any European service must be paid to National Express on the day Class are... Valid ticket child seat onboard a National Express Coaches run from Heathrow Central Bus Station for! Prior to travelling to check the latest status or through which you are travelling with luggage within free! Luggage per person travelling, free of charge person travelling, free of charge 90 x x... Items are compliant with our UK ( domestic ) luggage policy detail....

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